Terms & Conditions

Use of Site

This site may only be used to browse the content and make legitimate purchases. Use this site for any other purposes, including without limitation, to make any speculative, false, or fraudulent purchase is strictly prohibited. This site and its content may not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed. ‘Deep-linking’, ’embedding’, or using analogous technology is strictly prohibited. Unauthorised use of this site and/or the materials contained on this site may violate applicable copyright, trademark, or other intellectual property laws and other laws.

Disclaimer of Warranty

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The owner of this site, the authors of these contents, and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness, or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental, or consequential damages (including -without limitation- data loss, lost revenues, and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Our Rights

Rights are reserved to:

  1. Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  2. Change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
  3. We will use our reasonable endeavors to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other than which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site, and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyse trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an e-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Product availability Coffee

All coffee is roasted per order to enable maximum freshness and therefore enjoyment. Coffee orders will be roasted and dispatched when payment is validated/received. From receipt of payment please allow two working days plus shipping time.

General

Time of delivery is dependent on stock availability. Should stock be available, orders will be dispatched the same day that payment is validated/received. Should the product be unavailable, Hammer Down Coffee Company (Pty) Ltd will contact you directly with a delivery time estimate. Every effort is made to effect shipment of your order timeously; however unforeseen circumstances may cause delays. Should we be faced with such an occurrence Hammer Down Coffee Company (Pty) Ltd will contact you directly with a revised delivery schedule. All orders finalized after 11h00 (CAT) on Fridays will be processed the following business day.

Delivery Policy and Order Processing

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our Terms and Conditions. You must not make any purchase through this site unless you understand and agree to all Terms and Conditions. Once payment is made for the purchase, it is deemed that you have read and understood the Terms and Conditions for such purchase. If you have any queries please contact Hammer Down Coffee Company (Pty) Ltd before making any purchase for any product or service through this website.

Shipping

The Courier Guy is our trusted shipping partners providing courier services to anywhere in South Africa
We ship every weekday. Orders received by 11h00 CAT will ship that day. Orders received thereafter will ship the following weekday.
We do not ship or deliver on weekends. We do not mark-up shipping costs at all. Shipping costs are a flat R95. We offer tracking on request via email. This information is subject to change without notice.

Free Delivery to all major cities with any order over R450.

Undeliverable packages. Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises. Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.

Export restrictions

Because of the costs involved in transporting great distances, shoppers outside of South Africa are requested to please contact Hammer Down on +27 83 375 7997 and we will discuss your request and do everything in our power to accommodate your order.

Refunds/Returns Policy

As coffee beans are a perishable product, we do not accept returns where there is no quality issue with the product you received. Unfortunately, we can’t guarantee that what you order will be to your personal taste. The roasters we work with, have been chosen because of the high quality of the coffees they source and roast, so we rarely see quality issues with their beans. Nevertheless, if you suspect there is a quality issue with what you have received, please let us know by responding to your order confirmation email or using the contact page. We will happily liaise with the roaster on your behalf to arrange for a replacement.

If a refund is requested on a cancellation of an order, a  15% admin/handling fee will be deducted from the total refund. We reserve the right to refuse or charge a higher cancellation fee on special order cancellations.

* Note:

Hammer Down Coffee Company (Pty) Ltd recommends that you use The Courier Guy for all returns as it offers shipment tracking through a 24 hours customer helpline. Should you choose to use a carrier that does not offer a tracking facility and the goods are lost then no refund or return will be considered. International customers should make use of a courier that offers:

  1. Shipment tracking.
  2. Ensure your package for safe return and declare the full value of the shipment failing which loss or damage will be for your account.

Goods should be returned to:
Hammer Down Coffee Cartel
42 Shingara Sands
20 Petroy Dr
Sandton
2191
Please contact us should you have any questions: Tel: 083 375 7997

What do I do if my order is incomplete, incorrect or damaged?

If you order is incomplete, incorrect, or damaged, please contact us via email sales@hammerdown.coffee or call 0833757997. Our Customer Service hours are Monday-Friday 9 a.m. – 5 p.m. PST.

Payment Options and Pricing

All transactions will be processed in South African Rands (ZAR).

Hammer Down Coffee Company (Pty) Ltd endeavors to offer you competitive prices on current products; your total order price will include the price of the purchase plus any applicable sales tax (VAT) and shipping charges (on the day of shipping).

Hammer Down Coffee Company (Pty) Ltd reserves the right to change pricing at any time without prior notice.

Should Hammer Down Coffee Company (Pty) Ltd reduce its price on any shipped products within 10 working days of shipment, you may contact us and request a refund of the difference between the price you were charged and the reduced selling price. To receive the refund you must contact us within 14 days of shipment.

Payment options accepted

Payment may be made via MasterCard and Visa.

If you do not have a credit card please utilise one of the other payment options, or simply log off and return to the site at a later time to complete your order. All of your order details will be saved online in “Your Account” available for use whenever you’re ready! Sorry for the inconvenience.

Security Policy

Card Transactions will be acquired for Hammer Down Coffee Company (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer Details are separate from card details

Hammer Down Coffee Company (Pty) Ltd will store customer details separately from card details, which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Monitoring

We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Terms and Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating, or attaching conditions to your access and/or removing any materials from the Website).

Law

The Terms and Conditions will be exclusively governed by and construed in accordance with the laws of the Republic of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

Updating of these Terms and Conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Company information

This website is run by Hammer Down Coffee Company (Pty) Ltd based in South Africa trading as Hammer Down Coffee Cartel. Registration number 2017/394990/07. Companies’ physical address is 20 Petroy Drive, Sandton, Johannesburg, South Africa 2191.

Consent

I understand that all the designs and trademarks are registered to Hammer Down Coffee Company (Pty) Ltd. and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Hammer Down Coffee Company (Pty) Ltd for any civil action or any legal action deemed necessary against me.